FAQs

Can I get a Fox Trails Needlework brand pattern mailed?

Of course, you can! We’re in the process of making Fox Trails Needlework patterns, in paper format, available on the site. If you’d like a paper copy, please send an email to donna@foxtrailsneedlework.com, and we’ll make payment arrangements to cover printing and postage costs once your request is received.

I just can’t download, or I can’t find the PDF pattern I ordered. What can I do?

First, don’t panic! Send an email to donna@foxtrailsneedlework.com, and the pdf pattern will be emailed to you.

I only want to order a small ornament kit or one pattern, but I don’t want to pay $3.50 in shipping. Why does it cost so much to ship a small item?

US postal rates are constantly increasing, and there are so many different shipping options and associated costs. It’s easiest to charge a flat rate for any size order. On most orders, the shipping cost for USPS 2-3 day first class is more than $3.50, and the difference in cost is paid by Fox Trails Needlework. However, if you order a small item and the shipping is less than $3.50, the difference will be refunded to you.

Do you ship internationally?

Yes! We can ship anywhere. As with shipping within the United States, we charge a flat rate for shipping. Any overage in shipping you paid will be refunded back to you.

How fast will you ship my order?

A majority of items are in stock, and it’s our goal to ship within 2-3 days after you order, if not sooner. We’ll notify you and keep you updated on any delays in shipping. Any item not in stock is considered a special order item and will be shipped as soon as it’s received from our supplier. Please feel free to contact us anytime regarding product availability.

Do you place special orders for products not listed on the site?

With all the products and supplies available for cross stitching, it’s impossible to carry every item. If you’re looking for something not listed on the site, send us an email or send a request through the contact us page, and we’ll see if we can get it for you. We have wholesale accounts with many companies, so it’s a good chance we can get what you’re looking for.

Do you do custom patterns?

Yes, we can do a custom pattern of your photo or personal artwork that you own the copyright too. The cost to do a custom pattern is $40. If you would like a custom pattern done, please send an email to donna@foxtrailsneedlework.com with an attachment of your photo or personal artwork. We want to see the picture quality and determine if a quality pattern can be done before we charge you for the work. Some photos are just too dark or may be to blurry to be converted into a quality pattern.

Once we determine if we can go ahead with the custom pattern, you will receive a PayPal invoice for $40.

We request that you tell us what fabric count you want to use, the approximate size you’d like the finished pattern to be, and approximately how many colors you want the pattern to use. We request no more than 100 colors be used in your pattern.

The pattern will be delivered to you in PDF format. If you’d like a paper copy, there will be a small up charge to cover printing and postage costs.

Do you do layaway?

Absolutely! Please go to the Layaway menu option for details.

I don’t want to pay online with my credit card. Will you take a check or money order?

Yes, we can take a check drawn on a United States bank account or a US money order. Please send an email to donna@foxtrailsneedlework.com of what you’d like to order. We’ll tally it up with shipping, (and sales tax for New York State residents), and email you with the total amount due and payment mailing instructions. Orders will not be filled/shipped nor PDF's sent until the check or money order clears our bank.

Can I get any pattern in a PDF format?

We’re sorry, but no. Only Fox Trails Needlework brand patterns are available in PDF format from this site. We are only authorized to resell paper copies of patterns of other designers. Turning another designers’ pattern into a PDF format and reselling it is copyright infringement.

What’s the best way to contact you with questions?

Send an email to donna@foxtrailsneedlework.com or complete the contact us request form, and we’ll get back to you as soon as possible. We typically respond within 24 hours.

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